If you are a person who travels a lot, we are sure that you have encountered your fair share of problems. Mostly, visitors experience problems that are pretty much the same.
Therefore, you should be a traveller who is able to recognize what to do, as well as manage such instances. This will come in handy for you. That means you should know how you can handle the staff at the hotel if ever issues are going to arise.
Below, we are going to show you how you can deal with common hotel problems.
Be explicit about your grievance or complaint
When you encounter a problem during your stay at a hotel, it is really important that you provide the hotel staff with every detail of your claim. In fact, you should not hide anything.
That means you should make sure that you say everything about the issue, concerning time and place. That way, it’s so much easier for your problem to be addressed.
What it also means is that the more data that you provide about your problem, the more you will actually get help from the front desk personnel. They will use that very data that you provided in order to correct their problems and make your stay enjoyable.
Try not to patronize the front desk personnel
Some people tend to look down upon the front desk personnel. However, it should be noted that these people are qualified and can multitask when it comes to their work.
This means that they’re able to talk to visitors viably, as well as complete other tasks, while at the same time ensuring that all visitors have received the correct information. They are also very good at making sure that all visitors get the best rooms and the best housekeeping services.
Therefore, you need to make sure that you take your grumpy attitude elsewhere and try to understand everything that is being relayed to you.
Losing a reservation
It’s not an odd situation to lose your reservation. Therefore you should make sure that you always prepare. This means that you should make sure you call the hotel a few days before you arrive to confirm your booking. Also make sure that you get a copy of your reservation evidence printed out by telephone.
You should make sure that you bring any invoices or receipts that you received when you made your deposit. This evidence will help to support your claim.
In the case that you have lost your reservation, and you have provided all the necessary evidence, the hotel should find an empty room for you. If not, they will do all they can in order to find you a room that is close to the hotel at no extra expense to you.
When your room is downgraded
If you get a low room instead, we suggest that you approach the hotel personnel. You should ensure that you always get a discount instead, or the difference between the original room and the one that they have put you in.